FREQUENT QUESTIONS OUR CLIENTS ASK

Is your granite real and why is it so inexpensive?
All the granite products sold by us are genuine granite, produced from the natural rock and are first quality. We are able to sell at such low prices because we import directly in slab form from a host of international suppliers, in addition our prices reflect the fact that you are cutting out the “middle man” as you are buying from the very people that fabricate the slabs into your bespoke worktops.
How do I get a quotation?
you can either…..
Fax a dimensioned sketch to 09 576 1486 or email to granite@ruyi.co.nz and within 24 hours our estimating and pricing staff will return your fax or email you with your quotation.
Call into our factory with your plan/ rough drawing. This is probably the best idea as you can view materials in our stock yard , discuss your exact requirements and take samples of the Granite home with you
How exact do I have to be in my measurements for you to quote me?
These are not the final measurements that will be used so you don’t have to worry about being exact at this time.99% of customers choose to make use of our templating and fitting service and so exact sizes will be taken by our trained stonemasons/ granite fitters when they visit your home. Please feel free to call us if you are unsure of your sizes or need any help.
Can I just replace my existing worktops?
Yes, but you will need to remove the existing worktops before we arrive to install. Please also note that the existing worktops may be thicker than the granite.
How quickly can you template & fit my new granite worktops ?
Templates can be taken in 3 days after you place your order. Our normal lead time from template to fitting stage is 14 days (condition applies).
When fitted can you see the joints?
Yes. Joints can be seen but are not obtrusive. The colour of the jointing compound will be colour matched to minimise visibility. Some colours will show the joints more than others. We have full kitchen displays with granite worktops in our showroom for you to see the finished jointing before you buy
Will you fit the sink and hob?
If the sink is either an under mounted or top mounted type we will fit it to your granite. This is included in your price for templating and fitting. We are not able to undertake any plumbing for the sink or gas related work regarding the hob as this is a specialist area and should only be attempted by a trained certified professional.
Will I need to be there when you install my worktops?
Yes, to approve your granite and pay us on our satisfactory completion.

LET'S TALK ABOUT YOUR PROJECT

9 + 2 =

VISIT OUR SHOWROOM

16-18 Rylock Place
Pakuranga Height
Auckland

Business Hours:  

8:00am – 5:00pm (Monday – Friday)
9:00am – 2:00pm (Saturday)

 

CONTACT US

Phone:  09 576 9486
Email:  granite@ruyi.co.nz