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Q & A

Is Your Granite Real & Why is it Cheap?

All the granite products sold by us are genuine granite, produced from the natural rock and are first quality. We are able to sell at such low prices because we import directly in slab form from a host of international suppliers, in addition our prices reflect the fact that you are cutting out the “middle man” as you are buying from the very people that fabricate the slabs into your bespoke worktops.

How Do I Get A Quotation?

FREE ONSITE QUOTATION.  Send us a quote here OR Fax a dimensioned sketch to us OR email to granite@ruyi.co.nz and within 24 hours our estimating and pricing staff will return your fax or email you with your quotation.
Call into our factory with your plan/ rough drawing. This is probably the best idea as you can view materials in our stock yard , discuss your exact requirements and take samples of the Granite home with you

Do You Need The Exact Measurement?

hese are not the final measurements that will be used so you don’t have to worry about being exact at this time.99% of customers choose to make use of our templating and fitting service and so exact sizes will be taken by our trained stonemasons/ granite fitters when they visit your home. Please feel free to call us if you are unsure of your sizes or need any help.

Can I Just Replace My Existing Worktops?

Yes, but you will need to remove the existing worktops before we arrive to install. Please also note that the existing worktops may be thicker than the granite.  We can template for new benchtop & finish in 5-7 working days.  We can remove old benchtop & replace the old one.

How Quickly Can You Do My Job?

Templates can be taken in 3 days after you place your order. Our normal lead time from template to fitting stage is 14 days (condition applies).  Older dwelling with existing residents – 5 working days.  New dwelling 5-10 working days.

When Fitted, Can I Still See The Joints?

Yes. Joints can be seen but are not obtrusive. The colour of the jointing compound will be colour matched to minimise visibility. Some colours will show the joints more than others. We have full kitchen displays with granite worktops in our showroom for you to see the finished jointing before you buy

Will You Fit The Sink & Hob?

If the sink is either an under mounted or top mounted type we will fit it to your granite. This is included in your price for templating and fitting. We are not able to undertake any plumbing for the sink or gas related work regarding the hob as this is a specialist area and should only be attempted by a trained certified professional.

Will I Need To Be Present When You Install?

Yes if you wish to, our team however work to a satisfactory completion.

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Weekdays

08AM - 5PM (Mon-Fri)

Weekends

9AM - 2PM (Sat)
Close:  Public Holiday / Long Weekends

Contact

Phone

Ph: 09 272 3392

Mb: 029 576 9486

EMail

granite@ruyi.co.nz

Address

371 East Tamaki Road

Auckland, New Zealand

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Ruyi Granite